Ó£ÌÒɬ¸£Àû¼§

Loading…
  • calender-icon Event
  • Posted: 29 May 2025

Smarter Customer Journeys

Your 3-Step Guide to Semi-Automation

24
Jun
2025

  • Calender-Icon Time: 10:00 - 10:45
  • Location-Icon Location: Webinar
  • Admin-Icon Organised By: Sandstone Technology
  • Currency-Icon Free to attend (Building Society and Credit Union Members and non-members only)

A free webinar hosted by BSA Associate, Sandstone Technology
 

Join us for a practical, insight-led webinar that shows how mutuals can start the journey toward automation.

 
Discover a simple three-step approach starting with digitising lead capture through Sandstone Technology’s Rapid Leads and get your questions answered directly by our product experts. 

  • Learn How Mutuals Can Digitise Lead Capture and Move Toward Full Automation — Without the Big Bang Approach.  

  • Digital transformation doesn’t need to be disruptive or expensive — especially for Ó£ÌÒɬ¸£Àû¼§ and credit unions working with tight budgets and legacy systems. 

We’ll also share findings from our recent research involving 154 financial institutions in the UK, including mutuals, that reveal where the sector currently stands and how small changes can lead to big results.
 

Why This Matters for Mutuals 

Full-scale digital transformation can feel out of reach for many mutuals — but semi-automation offers a smart alternative. By automating early, repetitive tasks like lead qualification and routing, allows you to: 

  • Reduce manual workload for front-line teams 

  • Improve response times and customer experience 

  • Lower cost to serve 

  • Deliver faster ROI with minimal technology impact 


What You’ll Learn 

  • Where mutuals stand today — insights from our research with 154 FIs 

  • Why semi-automation is the right next step for smaller institutions 

  • A 3-step guide to move from manual to digital (without full disruption)

  • How Rapid Leads helps capture, qualify and route member enquiries in real-time 


Who Should Attend? 

This session is built specifically for Ó£ÌÒɬ¸£Àû¼§, and credit unions that want to modernise key customer touchpoints while staying true to their service-first models. 


Ideal for roles such as: 

  • Head of Customer Experience / Member Services 

  • Head of Lending or Mortgage Operations 

  • Digital Transformation or Innovation Leads 

  • Product Managers focused on CX or onboarding 

  • IT Managers supporting digital member tools

  •  Marketing or CX strategists within mutuals 


Bonus Offer 

Free Lead Capture Check 
Post this informative session, book a complimentary review with our experts. We'll assess your current lead capture process and share personalised recommendations to help you optimise — no big changes required. 


Complete end-to-end solutions for your financial institution.  Providing forward-thinking banking solutions for financial institutions to increase customer retention and customer experience, whilst helping to solve the increasing internal and external pressures faced by today's BFSI sector.
 

Event Summary

  • Tuesday, 24 June 2025
  • 10:00 - 10:45
  • Free to attend (Building Society and Credit Union Members and non-members only)

You may also be interested in...

  • BSA.IndustryPublication Research & Reports
  • Banking & Payments

The Social Value of the Building Society Branch Network

The Building Societies Association commissioned RealWorth, a social value consultancy, to carry out a study which examines the social value generated ...

BSA Card
  • BSA.IndustryPublication Research & Reports
  • Conduct Risk & Regulation

The burden of regulation

The BSA report shows that the cost of compliance is considerably higher for smaller societies than for larger societies.

BSA Card
  • BSA.IndustryPublication Research & Reports
  • Banking & Payments

Building Societies Report 2025

Whitecap Consulting, in collaboration with the Building Societies Association (BSA) and a group of key stakeholders, has published the Building Societ...

BSA Card
  • BSA.PressRelease Press Release
  • Savings

Broken boilers beat bucket list holidays as biggest reason for saving

New research from the University of Bristol’s Personal Finance Research Centre, reveals Britain’s savings habits reflect ongoing cost pressures, with ...

  • BSA.IndustryResponse Industry Response
  • Audit & Taxation

BSA response to Draft legislation: Better use of new and improved third-party data 2026

The BSA has responded to the HMRC consultation "Draft legislation: Better use of new and improved-third party data". You can read our response here. ...

BSA Card
  • BSA.IndustryResponse Industry Response
  • Audit & Taxation

BSA response to BBSI Reporting - Better Use of Third-Party Data 2025

The BSA responded to the HMRC consultation "Better Use of New and Improved Third-Party Data to Make It Easier to Pay Tax Right Time" on 21 May 2025 wh...

BSA Card
  • BSA.IndustryPublication Research & Reports
  • Savings

Understanding the reasons for and barriers to saving

Saving is a cornerstone of financial resilience, yet many UK households struggle to build even modest buffers.

BSA Card
  • BSA.Event Event
  • Audit & Taxation

Audit and Accounting Seminar

After another successful event in 2025, and responding to delegate feedback, this year's annual update will take place in London. The full-day e...

BSA Card
  • BSA.Event Event
  • Mortgages & Housing

Annual Meet-up for Mortgage Professionals

Join us for the BSA's Annual Mortgage Meet-up, bringing together mortgage professionals from across the sector for a day of insight, discussion and ne...

BSA Card
  • BSA.PressRelease Press Release
  • Mortgages & Housing

Without action, home ownership is set to become Britain's biggest financial divide

Building societies and credit unions are well placed to help people navigate growing financial pressures because they are built around long-term custo...